Frequently Asked Questions

Most orders ship within 1–3 business days. During busy seasons or special promotions, processing times may be slightly longer, but we’ll always do our best to get your cozy items out as quickly as possible. You’ll receive a shipping confirmation email with tracking as soon as your order is on its way.

Shipping times depend on your location and the shipping method selected at checkout, but as a general guide:

• Standard domestic: typically 3–7 business days after shipping
• Expedited domestic: typically 2–3 business days after shipping
• International: usually 7–21 business days, depending on customs

Please note that holidays, weather, and carrier delays can occasionally impact delivery times.

We do offer free shipping promotions from time to time. When available, the details (such as minimum order amount and eligible regions) will be clearly displayed at the top of our website and during checkout.

Yes, we ship to many countries worldwide. Shipping costs and delivery estimates are shown at checkout once you enter your shipping address. Please be aware that customs fees, duties, or taxes may be charged by your country and are the responsibility of the customer.

Once your order ships, you’ll receive a confirmation email with a tracking link. You can click that link at any time to see the latest status of your shipment. If you didn’t receive the email, please check your spam/junk folder or contact us and we’ll resend the tracking information.

Don’t worry, this happens sometimes. Here are a few steps that usually help:

• Check around your mailbox, porch, building lobby, or with neighbors/roommates.
• Look for a notice from the carrier (e.g., attempted delivery slip).
• Wait 24–48 hours, as packages sometimes show as delivered slightly early.

If you still can’t locate your package after that, please contact us at customerservice@vibezsocks.com with your order number. We’ll gladly review next steps with you.

Our sock sizes are generally based on shoe size. You can view our detailed size guide on each product page, but as a quick reference:

• Small / Women’s: typically fits US women’s sizes 5–8
• Medium: typically fits US women’s 8.5–10.5 / men’s 7–9
• Large: typically fits US men’s 9.5–12

If you’re between sizes and prefer a snug fit, you may want to size down. If you prefer a roomier fit, sizing up is usually best.

If you’re right between sizes and not sure what to choose, think about how you like your socks to feel:

• Love a snug, “hugged” feel? Choose the smaller size.
• Prefer a bit more room? Choose the larger size.

If you’re still unsure, feel free to contact us with your shoe size and we’ll happily recommend a size.

Our socks are designed to hold their shape, but like most socks, a small amount of shrinkage can occur, especially with cotton-rich styles. To minimize shrinkage, we recommend:

• Washing in cold water
• Using a gentle cycle
• Air-drying or tumble-drying on low heat

Some of our styles are more accommodating for wider calves and ankles than others. Look for phrases like “extra stretch,” “relaxed fit,” or “wide-calf friendly” in the product description. If you’re unsure which styles might be most comfortable for you, send us a quick message with your concerns and we’ll suggest our best options.

Material content can vary by style, but many of our socks use blends such as:

• Cotton blends for softness and breathability
• Polyester or nylon for durability and color retention
• Spandex / elastane for stretch and a secure fit

The exact fabric breakdown is listed in the “Materials” area on each product page so you can choose what feels best for you.

We always list the full material composition for each product so you can avoid fabrics that may irritate your skin. If you’re sensitive to specific fibers (such as wool or latex), please review the details on the product page carefully. If you’re unsure, feel free to email us with your concerns and we’ll help you find suitable options.

To help your socks stay soft, comfortable, and vibrant, we generally recommend:

• Turn socks inside out before washing.
• Machine wash on cold with similar colors.
• Use mild detergent and avoid bleach or harsh chemicals.
• Air dry flat or tumble dry on low heat.

For socks with special features (like compression, wool, or delicate patterns), please also check any care instructions on the packaging or product page.

It depends on the specific style:

• Casual/ankle styles: usually medium thickness for everyday comfort.
• Sport/athletic styles: typically cushioned in key areas with good breathability.
• Cozy/winter styles: thicker and warmer for colder days.

The product description will mention whether a style is lightweight, midweight, or heavyweight to help you choose the right feel.

Our socks are designed with appropriate elastic and spandex content to help them stay in place without feeling too tight. If slipping is a concern, look for styles that mention features like “stay-up cuff,” “no-slip heel grip,” or “arch support” in the description.

We want you to love your purchase. If something doesn’t feel quite right, you can typically return unworn, unwashed items with original tags and packaging within 30 days of delivery. For hygiene reasons, worn socks cannot be returned unless there is a quality issue.

Please visit our dedicated Returns & Exchanges page for full details and any updates to this policy.

Yes, if the size or color you need is in stock, we’re happy to help you exchange. Simply follow the instructions on our Returns & Exchanges page or contact us with your order number and what you’d like to change.

We’re so sorry for the trouble. Please email us at customerservice@vibezsocks.com with:

• Your order number
• A brief description of the issue
• Clear photos of the item and any damage or incorrect product

We’ll review the situation and make it right as quickly as possible.

Once we receive and inspect your return, approved refunds are usually processed within 3–7 business days. It may take additional time for your bank or card issuer to post the credit to your account.

We accept major credit and debit cards, and in many regions we also support digital wallets and “buy now, pay later” services. Available payment methods will be shown at checkout, so you can choose the option that works best for you.

Yes. We take your security seriously. Our store uses encrypted connections (HTTPS) and trusted payment processors so that your payment details are handled securely. We never see or store your full card number on our servers.

Unless otherwise stated, only one discount code can be applied per order. If you have multiple offers, you can choose the one that gives you the best savings.

We understand it happens! If your order is still very recent, please contact us with your order number and the discount code. While we can’t always guarantee adjustments, we’ll review your order and do our best to help.

We periodically offer bundles and subscription-style options so you can refresh your sock drawer regularly and save. Check the product pages or our Subscriptions & Bundles section for current options.

Absolutely! You can enter the recipient’s shipping address at checkout. Depending on your region, we may also offer gift notes or gift packaging options. We never include prices on packing slips in gift orders.

You can check out as a guest, but creating an account lets you:

• View your order history
• Save shipping details for faster checkout
• Access special offers more easily

If you have an account, you can log in and update your details in the “Account” or “Profile” section. If you already placed an order and need to adjust the shipping address, please contact us as soon as possible with your order number. We’ll do our best to update it before your order ships.

We’re always happy to help. You can reach us by:

• Email: customerservice@vibezsocks.com
• Contact form:
• Social media: via the official links in our site footer

When you reach out, including your order number and a brief description of the issue helps us assist you faster. 💬